Delivery and Returns

How quickly can orders be completed?

We are known for quick turnaround and exceptional customer service. Once we receive confirmation of art approval and proper vector files, it generally takes approximately 2-3 weeks for your order to be completed. Shipping time is not included. We are not responsible for any delay once your order is in possession of the courier due to weather conditions or similar circumstances beyond our immediate control.

Are you able to do rush orders?

We have a large selection of products that can be shipped 24 hours after order processing. Please note that decorated product will be produced EXACTLY as per art file submitted. Imprint size must be specified or HWP defaults to maximum imprint size. Artwork must be reviewed, as no paper proof will be provided. HWP-Hard Wear Promotions will not be held responsible for delay if art requirements are not met.

What method of shipping do you use?

We will ship your goods by UPS, but you can choose to ship on your own courier. Just provide us with your courier account # and your account will be charged. Customers also have the option to come in and pick up their orders at HWP head office.

Are freight charges extra?

Yes, you will be responsible for any associated freight charges with all orders and if any duties, customs, or brokerage fees are applicable they will apply.

REFUNDS/EXCHANGES

We are committed to getting your order right the first time.

Please ensure that you choose your promotional products carefully as we don't generally accept returns. In the event that you are dissatisfied with your order, HWP-Hard Wear Promotions needs to be notified within 24 hours. We will verify what the issues are and review your order on a case-by-case basis and get back to you. If the error is on our part, we will issue a refund to the original method of payment within 7 business days of receipt of the product. We will credit the original shipping cost to you.

If the ordered item is not available or we are unable to fulfil your order we will notify you within 24 hours to provide an estimated stock arrival date or an alternative options.